Refund Policy

1. Try before you pay

Every account starts with 10 free contracts and no card on file, so you can test drafting, review, approvals and signing on real work before paying anything.

2. Monthly plans

Monthly plans can be cancelled at any time and stop at the end of the current month. Payments for a month that has started are not refunded.

3. Annual plans

If you cancel an annual plan within 14 days of the first payment, we refund the full amount. After 14 days, the plan stays active until the end of the paid year and is not refunded.

Users added during an annual term are charged on a prorated basis. Removed users are credited against your next renewal.

4. Upgrades and downgrades

• Upgrades take effect immediately, and the difference is prorated.
• Downgrades take effect at the end of the current billing period, with no partial refund.

5. Add-ons

Extra AI review packs and legacy import services are refunded only if they have not been used. Unused AI reviews expire at the end of the billing year.

6. Billing errors

If you are charged in error, such as a duplicate payment or a charge after cancellation, we refund it in full once confirmed.

7. How to request a refund

Write to us through the Contact us page with your work email and invoice number. Approved refunds go back to the original payment method, normally within 7 to 10 working days.